Privacy Policy

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At MAR Cooling Solutions, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

info@marcoolingsolutions.co.uk or by writing to MAR Cooling Solutions, Unit 26, Station Road Industrial Estate, Station Road, Hailsham, East Sussex, England, United Kingdom, BN27 2EY

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact form.

What type of information is collected from you?

- Personal data you give us: This is data about you that you give us by filling in forms on our site, or by corresponding with us by phone, email or otherwise. It also includes data you provide when you purchase services from us or subscribe to receive information from us. The data you might give us includes your name, address, email address, phone number, payment information and company information.  

Website recording

- Personal data we collect about you:When you visit our site we will automatically collect the following information: 

• Technical information, including your internet protocol (IP) address
• and analytical information, for instance information about what pages of our site are accessed and when. 

Use of 'cookies'

Like many other websites, the MAR Cooling Solutions website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Please note, turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site

Google Analytics 

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

For more information on Google Analytics’ privacy policy visit here - http://www.google.com/analytics/learn/privacy.html

How is your personal data used?

Personal data you give to us: We will use this data

• to carry out our obligations from any contracts entered into between you and us and to provide information, products and services you have request from us 
• to send you communications which you have requested and that may be of interest to you
• to provide you with information about other goods or services we offer that are similar to those you have already purchased or enquired about 
• to notify you about any changes to our services 
• to process a grant or job application.

Personal data we collect about you: We will use this:

• to administer and improve our site, and for internal operations – troubleshooting, data analysis, testing, research, statistical and survey purposes 
• to measure of understand the effectiveness of advertising we serve to you and others, and to ensure advertising is relevant to you

Our Legal Basis for processing your personal data

• It is necessary for us to process your data for performance of the contract entered into between us and to provide you with updates regarding our services
• In certain circumstances, after obtaining your consent to do so, we will process your personal data for the purposes of sending you marketing communications.

When we rely on our legitimate interests in order to collect and use your personal data, we must consider whether those legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue only if we decide that your interests, rights and freedoms do not override our legitimate interests.

We have considered these matters, and where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not use your personal data unless there is another legal basis for us to do so (either that it is necessary for us to perform our contract with you, or on the basis of your consent).

How long we keep your data: 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. 

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us, this is normally five years.

Who has access to your information?

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.
• We may pass your information to our third party service providers, agents or subcontractors for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 

Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

Send an email to the administrator, Katie Spicer, and request the information held about you; info@marcoolingsolutions.co.uk or write to us at: MAR Cooling Solutions, Unit 26, Station Road Industrial Estate, Station Road, Hailsham, East Sussex, England, United Kingdom, BN27 2EY

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL.When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2021.